Here’s where you’ll find answers to some common questions. . .
I don’t know how to download a pattern.
It’s super easy – you just need to click on the button that says “download” and it should automatically download to your computer. If you have more questions (Where do I save it? How do I back it up?) or you just want to actually see what all that looks like, here’s a video showing the process – with LOTS of explanation.
I never received my pattern.
You should receive your patterns within a few minutes of completing any order. If you use a POP account for your email it’s possible that it could take up to an hour, depending on how frequently your system checks for new mail.
Are you checking the right email address?
Are you checking the email address you used for your order? If you have a different email address that you use for Paypal, for example, it could be going there. Check any email address you may have used when you placed your order.
Did it go to spam?
If you checked all your email addresses and didn’t find it, check your spam/junk/trash folder. That’s where we almost always find missing orders. 🙂 If you find it there, please mark it “not spam” so that future orders don’t go there.
Please check your spam folder even if you normally receive emails from me with no problem. The emails with your download links are automatically generated and some spam filter systems treat those different from other emails.
Do you use Gmail?
If you use Gmail, be sure to check your Promotions tab.
I checked everything.
Sometimes emails just plain disappear. It’s rare, but it does happen once in a while. If that happens, log in to your account and grab your order number. Send it to me (there’s a contact link at the top of every page, or email me directly at firstname.lastname@example.org). I’ll resend the email with the download links as soon as possible.
When I try to download my pattern, it doesn’t work.
Yep. Sometimes things just go wrong and I’m always happy to help – but I need more info than, “It didn’t work.”
In this video I talk about some of the most common problems people run into when having trouble downloading their patterns – and one easy thing that fixes a whole ton of weird and unexpected problems.
Here’s the link for that awesome browser site. www.whatismybrowser.com.
If you try these fixes and still have problems opening your pattern, just get in touch and I’ll help you out. Please let me know how long ago you bought your pattern (Roughly. Has it been minutes? Hours? Days? Years?), what’s happening when you try to download, details about any error message you may be getting, and what browser (and version of that browser) you’re using. There’s a link to a contact form in the top menu bar on every page or you can email me at email@example.com.
I bought one of your patterns on Etsy and now I can’t download it.
Etsy has a help article here.
I don’t really know what a PDF is or how to work with digital patterns.
I don’t have a printer.
You can still work with digital patterns! This post has several tips for how to do that.
Can I return a digital pattern after I purchase it?
If you haven’t downloaded it yet – then yes. You can return it. Just contact me at firstname.lastname@example.org (include the order number if you have it) and I’ll disable the download and issue you a refund.
If you have downloaded your pattern, then I’m sorry but it’s not returnable. There’s no way to un-download a file.
Clubs and Online Classes
I can’t find/login to my online class/Funny Faces Quilt Block of the Month Club.
My longer video workshops (including the free ones) and the Funny Faces Quilt Block of the Month Club are all hosted on a separate site called Teachable. You can find them all here. You can also access them at any time by clicking on the My Clubhouse link in the top right corner of every page at Shiny Happy World, or by clicking on Clubs & Workshops in the light purple menu bar along the top of every page.
You’ll need to log in to access any of the classes or clubs. Please make sure you are using your Teachable username and password. Your username is the email address you used when you signed up for the club or workshop. Your Teachable password may be different from your Shiny Happy World password. The login page has a link you can use if you’ve forgotten your password.
How do I change my credit card info or unsubscribe from the Funny Faces Quilt Block of the Month Club?
You can use this link to manage your subscription. If you have cookies enabled on your computer that will take you directly to the correct page.
You can unsubscribe at any time. Just tap where it says Manage Subscriptions.
To change your credit card, tap Add/Change Credit Card. Unfortunately, it won’t let you update an existing credit card (to change the expiration date, for example) so just add your new card. Then you’ll need to delete the old card. It will show up in a little box under Stored Credit Cards. Click on the three dots in the top right corner of that box and you’ll see the option to remove that card.
If you don’t have cookies enabled (or you’ve had to clear your cache recently, or you’re switching between devices) you’ll be prompted to log in. Be sure you’re using your Teachable username (the email address you used to sign up for the club) and password. Your Teachable password may be different from your Shiny Happy World password. There’s a link to use if you’ve forgotten your password. After you log in it unfortunately does not take you directly back to the Manage Subscriptions page you were trying to reach. Just try this link again or hover over where it says My Clubhouse in the light purple stripe in the top right corner of the screen. That will bring up a drop-down menu. Choose Manage Subscriptions and you can unsubscribe from there.
If you’re using a phone instead of a computer or tablet, the best option is to click on the direct links. The exact screen location of the My Clubhouse link is changing as we upgrade the mobile interface.
Can I sell things I make with Shiny Happy World patterns?
Yes! As long as you are making them yourself. If you’re paying someone to make them with you or for you, please contact me and we’ll work out a fair licensing agreement.
Can I use one of your photos on my blog?
Sure! Just link back to me please. Ideally, your reference should include two links – one to the original post that the photo came from and one to the Shiny Happy World home page. For example: “This cute bunny block [link to original post] was originally posted by Shiny Happy World [link to home page].”
Please do not repost entire tutorials! A photo of the project and a link back to Shiny Happy World for the instructions is great.
Just Plain Weird
Why did my order contain a single packing peanut?
If your order is very flat, I’ll often add a packing peanut for one of two reasons.
- If your order has something small and hard in it (maybe some plastic eyes?) we don’t want the post office to mistake it for a flat and send it through a sorting machine. That will destroy the envelope – and possibly what’s inside. Putting in a puffy peanut is more effective than writing “please hand sort” on the envelope.
- If your order is truly flat (like a single package of fusible adhesive) I add a packing peanut to make it less expensive to ship. A three-ounce package (with tracking) less than 1/4 inch thick costs a few dollars more to ship than a three-ounce package (with tracking) that’s over 1/4 inch thick. It’s a quirk of the US post office, and adding a single packing peanut fixes the problem. 😄
If you need anything else – email me at email@example.com. I’m happy to help!