FAQ

Here’s where you’ll find answers to some common questions. . .

Digital Patterns

It’s super easy – you just need to click on the button that says “download” and it should automatically download to your computer. If you have more questions (Where do I save it? How do I back it up?) or you just want to actually see what all that looks like, here’s a video showing the process – with LOTS of explanation.

You should receive your patterns within a few minutes of completing any order. If you use a POP account for your email it’s possible that it could take up to an hour, depending on how frequently your system checks for new mail.

Are you checking the right email address?

Are you checking the email address you used for your order? If you have a different email address that you use for Paypal, for example, it could be going there. Check any email address you may have used when you placed your order.

Did it go to spam?

If you checked all your email addresses and didn’t find it, check your spam/junk/trash folder. That’s where we almost always find missing orders. 🙂 If you find it there, please mark it “not spam” so that future orders don’t go there.

Please check your spam folder even if you normally receive emails from me with no problem. The emails with your download links are automatically generated and some spam filter systems treat those different from other emails.

Do you use Gmail?

If you use Gmail, be sure to check your Promotions tab.

I checked everything.

Sometimes emails just plain disappear. It’s rare, but it does happen once in a while. If that happens, log in to your account and grab your order number. Send it to me (there’s a contact link at the top of every page, or email me directly at smile@shinyhappyworld.com). I’ll resend the email with the download links as soon as possible.

Yep. Sometimes things just go wrong and I’m always happy to help – but I need more info than, “It didn’t work.”

In this video I talk about some of the most common problems people run into when having trouble downloading their patterns – and one easy thing that fixes a whole ton of weird and unexpected problems.

Here’s the link for that awesome browser site. www.whatismybrowser.com.

If you try these fixes and still have problems opening your pattern, just get in touch and I’ll help you out. Please let me know how long ago you bought your pattern (Roughly. Has it been minutes? Hours? Days? Years?), what’s happening when you try to download, details about any error message you may be getting, and what browser (and version of that browser) you’re using. There’s a link to a contact form in the top menu bar on every page or you can email me at smile@shinyhappyworld.com.

Etsy has a help article here.

This post has some good general info about what a PDF is.

This post has a bunch of additional helpful info for you, including how to download and save a digital pattern, the importance of backing it up, and how to print it. It also includes a link for help with some common printer troubleshooting.

You can still work with digital patterns! This post has several tips for how to do that.

If you haven’t downloaded it yet – then yes. You can return it. Just contact me at smile@shinyhappyworld.com (include the order number if you have it) and I’ll disable the download and issue you a refund.

If you have downloaded your pattern, then I’m sorry but it’s not returnable. There’s no way to un-download a file.

Your Account, Clubs, and Online Classes

I don’t require an account to make purchases at Shiny Happy World, or to access any of the free patterns and tutorials. It’s possible you have made many purchases, been a longtime member of the Funny Faces Club, and receive the weekly newsletter – all without having an account. So first, let’s see if you have one!

Look for the My Account or Log In link in the top right corner of this page (in the lighter purple stripe), or click here.

If You Have an Account

If that click takes you to a screen that looks something like this – yay!

That means you already have an account AND you’re already logged in. (Aren’t cookies wonderful?)

See that block of pink text under my name? Those are all links.

Manage Subscriptions is all about the payment part of your club membership. It’s where you can see when your next payment will be, update your credit card info, or cancel your subscription.

View My Downloads is where you’ll find the current club pattern AND a library of your purchased patterns (not previous club patterns) with links to download them.

View My Courses is where you’ll find a link to enter the Funny Faces Clubhouse, as well as any of the longer video classes and workshops you’re signed up for.

View Wishlist lets you see what you’ve added to your wishlist.

If You Don’t Have an Account or You’re Not Logged In

If clicking on that My Account link takes you to a screen that looks like this. . .

. . . that means we have a little bit more to do.

You might have an account, but you’re not logged in, or you might not have an account. It’s ok if you don’t know which!

First – try logging in.

Enter your email address and your password (if you know it) and click Sign In.

If you don’t remember your password, use the Forgot your Password link right above the Sign In button. It will ask you to enter your email address and then it will send you a link to reset your password. Reset your password and you’re in!

If you don’t have an account using that email address, you’ll get a message saying that. No problem. That means you just need to set one up. 🙂

Go back to the login page and click Create a New Account.

It will ask you to enter your name, email address, and a password, then click Create Account.

One more step! What you have done so far will create the shell of an account at Shiny Happy World. The system will send you an email asking you to confirm that account. Click the button in the email and that completes the account set-up.

Yay!

Now you can login and access all the links I listed above in the If You Have an Account section of this page. 🙂

Troubleshooting

Sometimes things don’t go as smoothly as we’d like. 🙄

Here are a couple of common errors and how to fix them.

I signed up for X and logged into my Shiny Happy World account, but X isn’t listed on the View My Courses page.

Chances are, you used one email to set up your account and a different email to sign up for the club or workshop. One of those emails may simply have a typo in it. Your email address is your username at Shiny Happy World and everything for you needs to be under the same email address. Please email me at smile@shinyhappyworld.com and we’ll figure out what’s going on and get things consolidated.

When I tried to recover my forgotten password it told me there was no account under that email address, but when I tried to sign up for an account it said that email address was already in use. I’m going in circles!

Usually this happens when someone started to set up an account, but never clicked the button in that confirmation email. No problem! Send me an email (smile@shinyhappyworld.com) and I’ll re-send you the account invitation so you can complete that process.

Whew!

If you run into any other issues, please just get in touch and we’ll get it sorted out. 🙂

The Funny Faces Quilt Block of the Month Club has moved to the main Shiny Happy World website. Yay! That makes it even easier to access. Just login to your account using my My Account link in the top right corner of any page, or this direct link.

Once you’re logged in, you’ll see a list of links below your name on the left side of the screen.

The first link is Manage Subscriptions. That’s where you can update your payment info, or unsubscribe from the club.

The second link is View My Downloads. That’s where you’ll find a download library of your previously purchased patterns from Shiny Happy World, and the current club pattern. The current club pattern is always at the top of this page.

The third link is Clubs and Courses. Use this link to enter the clubhouse to view tutorials, find links to free patterns, etc.

I’m in the process of moving all classes and workshops to the main Shiny Happy World platform, but right now they’re in two places.

The following classes and workshops are on the main Shiny Happy World site. To access them, login to your account, then click on Clubs and Courses. Easy peasy.

  • Let’s Make a Quilt (free workshop)
  • Embroidery 101 (free workshop)
  • Embroidery 201 (free workshop)
  • Bears in the Hills

The following classes and workshops are still hosted on the Teachable platform. That’s a separate website with its own username and password. The list below includes links to access each class. Please make sure you are using your Teachable username and password to login. Your username is the email address you used when you signed up for the club or workshop. Your Teachable password may be different from your Shiny Happy World password. The login page has a link you can use if you’ve forgotten your password.

The Think BIG class is closed to new enrollments. It’s only accessible on the Teachable site.

Login to your account and click on Manage Subscriptions. The screen defaults to showing you when your next renewal will be.

To update payment info. . .

There are several tabs across the top of the screen (at this time only visible on computers and SOME mobile devices – we’re working on fixing that). Look all the way to the right and clink on Billing Information.

Click the button that says “Send Email to Update” and you’ll receive a secure link to change that info.

To Unsubscribe. . .

On the Manage Subscriptions page, click on the little arrow to the right of where it says Funny Faces Quilt Block of the Month Club. That will take you to the details for your next order. Click again on the little arrow to the right. That will bring up more details about your subscription. Scroll all the way down and click Cancel Subscription to unsubscribe. (I realize this is ridiculously cumbersome. I’m working with the app people to try to make the process simpler.)

Permissions

Yes! As long as you are making them yourself. If you’re paying someone to make them with you or for you, please contact me and we’ll work out a fair licensing agreement.

Sure! Just link back to me please. Ideally, your reference should include two links – one to the original post that the photo came from and one to the Shiny Happy World home page. For example: “This cute bunny block [link to original post] was originally posted by Shiny Happy World [link to home page].”

Please do not repost entire tutorials! A photo of the project and a link back to Shiny Happy World for the instructions is great.

Just Plain Weird

If your order is very flat, I’ll often add a packing peanut for one of two reasons.

  1. If your order has something small and hard in it (maybe some plastic eyes?) we don’t want the post office to mistake it for a flat and send it through a sorting machine. That will destroy the envelope – and possibly what’s inside. Putting in a puffy peanut is more effective than writing “please hand sort” on the envelope.
  2. If your order is truly flat (like a single package of fusible adhesive) I add a packing peanut to make it less expensive to ship. A three-ounce package (with tracking) less than 1/4 inch thick costs a few dollars more to ship than a three-ounce package (with tracking) that’s over 1/4 inch thick. It’s a quirk of the US post office, and adding a single packing peanut fixes the problem. 😄

If you need anything else – email me at smile@shinyhappyworld.com. I’m happy to help!