I never received my pattern.

You should receive your patterns within a few minutes of completing any order. If you use a POP account for your email it’s possible that it could take up to an hour, depending on how frequently your system checks for new mail.

First – are you checking the email address you used for your order? If you have a different email address that you use for Paypal, for example, it could be going there. Check any email address you may have used when you placed your order.

If that’s not the problem, check your spam/junk/trash folder. That’s where we almost always find missing orders. ­čÖé If you find it there, please mark it “not spam” so that future orders don’t go there.

Please check your spam folder even if you normally receive emails from me with no problem. The emails with your download links are automatically generated and some spam filter systems treat those different from other emails.

If you use Gmail, be sure to check your Promotions tab.

Sometimes they just plain disappear. It’s rare, but it does happen once in a while. If that happens, log in to your account and grab your order number. Send it to me (there’s a contact link at the top of every page, or email me directly at smile@shinyhappyworld.com). I’ll resend the email with the download links┬áas soon as possible.

When I try to download my pattern, it doesn’t work.

Oh, Adobe.┬á┬áSometimes they make┬áchanges that make┬áSOME versions of SOME browsers incompatible with SOME PDF versions. So we’re going to bypass the browser. Don’t worry – it’s easy.

Instead of clicking on the link like you normally would (with the left button on your mouse), right-click on it instead. That will pull up a little menu. Choose the option to SAVE the item (or the target, or the link – different browsers say different things, but it will be clear that you are SAVING, not opening). It might give you an option to choose where you want it saved. I usually just choose the desktop, because that makes it easy for me to find it.

AFTER you’ve saved it, THEN open it by clicking the link on your computer instead of the one in your email. It should open right up.

If you try this and still have problems opening your pattern, just get in touch and I’ll help you out. There’s a link to a contact form in the top menu bar on every page.

Can I sell things I make with Shiny Happy World patterns?

Yes! As long as you are making them yourself. If you’re paying someone to make them with you or for you, please contact me and we’ll work out a fair licensing agreement. There’s a contact form in the top menu bar.

Can I use one of your photos on my blog?

Sure! Just link back to me please. Ideally, your reference should include two links – one to the original post that the photo came from and one to the Shiny Happy World home page. For example: “This cute bunny block┬á[link to original post] was originally posted by┬áShiny Happy World [link to home page].”

Please do not repost entire tutorials! A photo of the project and a link back to Shiny Happy World for the instructions is great.